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Promevo Return Policy
Last updated: 11/21/2022
Thank you for shopping with Promevo, LLC (“Promevo,” “we,” “us,” or “our”) at shop.promevo.com.
Promevo’s Return Policy applies to the products listed on our website (the “Site”) that are sold to the customer (“You” or “Your(s)”) and shipped by Promevo. Please review our Return Policy for requirements with any product return and/or refund. For any products listed on the Site that are sold and shipped by a third-party seller, please see the “Manufacturer Information” section to contact the seller for clarification on their policies. Promevo will not be responsible for returns or reimbursements for products sold or shipped by a third-party seller, and Promevo hereby disclaims any such liability.
Cancellations and Returns
You may cancel an order at any time after Your order is completed up until the product is delivered. Orders may be cancelled by phone or email. If You attempt to cancel Your order while the product is being delivered to You, You can refuse the product delivery. Upon refusal of delivery, the product will then be shipped back to the warehouse. Once the product is received at our warehouse, a refund will then be initiated.
Notwithstanding the foregoing, the return of charging cart devices must be initiated within five (5) days of delivery. Return shipping fees on carts is not provided. Return shipping labels will expire after ten (10) days. We will reimburse You for a cancelled order or product return no later than 14 business days from receiving and processing the returned products. Returns for charging cart devices are not eligible for shipping reimbursement and may be subject to a 25% restocking fee, which will be deducted from the refund.
Return Requirements
In order to be eligible for a return, products must meet the following requirements:
- All product returns, with the exception of exchanges for damaged or defective products, must be factory sealed and submitted within 14 business days of receiving the product(s).
- Products must be in the original packaging and include all accessories. Products not in their original packaging are subject to a 15% or $200 fee, whichever is lower.
- The following products cannot be returned:
- Chrome Management upgrades;
- Google Meet software licenses;
- Google Meet Hardware Kits, including ASUS, Lenovo, Avocor and Logitech kits;
- Openbox Logitech Accessories;
- Jamboard hardware and licenses (Click here for the Jamboard warranty terms);
- Products with an expired return shipping label (expired shipping labels will not be reissued.);
- Any item which has been used in a way that violates the manufacturer’s warranty.
In cases where items have been used in a way that violates manufacturer warranty, You are responsible for shipping costs. Please see the Manufacturer Information section for additional information or specific return periods. Promevo reserves the right in its sole discretion to refuse products that do not meet the above requirements.
You are responsible for return and exchange costs (including shipping costs) and You assume the risk of returning the products. Promevo is not responsible for returned products that are damaged or lost. We, therefore, strongly recommend that You fully insure Your return shipment against loss or damage, using a carrier that can provide You with proof of delivery for Your protection. We will not issue a refund without actual receipt of the products or proof of delivery for the returned product.
Refunds
Please note that it takes 7 - 14 business days to process returns once they arrive back at our location. Upon receipt of Your return, we will initiate the refund process. The refund will be in the form of: (i) the original method of payment; (ii) a credit for future purchases; or (iii) a credit to the original purchasing credit card number. Original shipping costs are not refundable.
Damaged and Defective Product Requirements
We recommend that You inspect packages immediately. Do not accept any damaged packages from the carrier. If possible, refuse the shipment from the carrier. If You accept a damaged shipment or defective product, You must note any damage or defect on the carrier’s receipt at the time of discovery.
Damaged and/or defective products must be reported to the Promevo Order Management Team at omsupport@promevo.com no later than forty-eight (48) hours from discovery of the damage or defect. Customer should make or request a copy of the noted receipt or bill and forward it to Promevo with information such as model number(s), serial number(s), and a description of the damage. Once approved, Promevo will facilitate an exchange with the vendor.
If we approve the return of damaged or defective products, You must return the products within seven (7) days of the receipt of Your original order, or the returned item(s) will not be accepted. Promevo will pay the return shipping costs associated with damaged or defective products. Please see the “Manufacturer Information” section to contact the seller for clarification on their policies. You will be responsible for the full payment of the original order and any new orders. You will receive the appropriate credit once the damaged or defective product once it is received and inspected. Any refunds for returns of damaged or defective products will be processed as described in the section above. Original shipping costs are not refundable.
Products with technical issues or failures must be returned to the manufacturer within thirty (30) days of delivery. All repairs/returns/exchanges outside of 30 days must go through the manufacturer. See the Manufacturer Contact Information section below.
You must contact omsupport@promevo.com to obtain a Return Merchandise Authorization ("RMA") before shipping Your product. Any replacement item(s) shipped to You in anticipation of an RMA return will be treated as a new order.
Technical Support
If You have any questions about our Return Policy or any questions or issues with Your order, please contact:
Promevo Support Team
Phone: (513) 731-3303
support@promevo.com or ordermanagement@promevo.com
Manufacturer Information
For general information on return policies or technical support, please contact the appropriate manufacturers below:
Acer
Phone
US: (866) 695-2237
Canada: (866) 706-2237
To request an RMA: https://service.acer.com/warranty/en/US
Anywhere Cart
Anywhere Cart handles all of the following issues directly:
- Freight damage;
- Electrical problem;
- Mechanical problem;
- Parts missing; and
- Other (anything to do with RMA, shipping error, or defective).
To request an RMA: https://www.anywherecart.com/create-help-ticket/.
ASUS
Phone: (888) 606-2787
To request an RMA: https://www.asus.com/us/support/article/818
Avocor
Phone: (855) 268-7999
Bretford
If the product is unopened, unused, or can be sold as new, and is within a five (5) day return window, please contact omsupport@promevo.com for further instructions. If the product is opened or returned outside of Bretford’s five (5) day return window, please contact the Bretford by calling (866) 866-4758.
HP
Phone: (800) 544-9976
To request an RMA: https://mycrm.support.hp.com/en-US
Lenovo
Chromebooks and Chromeboxes
Phone: 1 (800) 426-7378 (Press option 2, then 1, then 1, then* - press 1 for Chromebooks)
Series One Google Meet
Phone: (855) 669-3600
Logitech
Phone: (800) 811-0106
Samsung
Phone: (855) 875-5746
To request an RMA: https://www.samsung.com/us/support/warranty/